Please read the entire page thoroughly along with the relevant section of this online manual prior to submitting a warranty request.
All warranty requests must be submitted in writing on the Blackrock Homes website. (To access the form, click the link at the bottom of any page within the warranty section).Please be as precise as you can in the description of the area(s) of concern. The warranty appointment needs to be scheduled at least 10 days in advance, and all work will be completed Monday through Friday between 8:00 a.m. and 4:00 p.m. Either you or a representative (not a minor) must be present for the duration of the appointment.
Once a request is submitted, we will contact you within 3 business days to confirm the appointment. If you are not contacted during that time, please call our office at (208) 297-5940.
If this is an emergency (loss of heat in the winter, loss of air-conditioning in the summer, a plumbing leak, or anything that is causing immediate damage to your home) please call the emergency phone numbers listed on your water heater or furnace.
Warranty service is not designed to handle “cosmetic” or “maintenance” items. All cosmetic items should be resolved prior to closing on the home. Maintenance items are the responsibility of the homeowner. The one-year warranty is extended only to the original homeowner and is not transferable to any subsequent homeowner.
It should be further noted that it is the duty of the homeowner to report all conditions covered by this warranty in a timely manner. Blackrock Homes will not be responsible for any excessive damage created by delay or failure to report a problem.
The following items are the sole responsibility of the homeowner and are NOT covered under Blackrock Homes warranties.
- Hairline cracks in concrete
- Air-conditioning maintenance (refer to Air Conditioning)
- Landscaping: trees, shrubs, and grass need proper care to ensure their health and survival (water, fertilizer, pruning, etc.) and are subject to forces of nature (heat, cold, etc). As we cannot supervise the performance of this necessary care and cannot control the weather, Blackrock Homes cannot warranty the landscaping around your home.
- Pest Infestation/Damage: rodents, insects, etc. are a part of the natural world and may attempt to share your new home with you. Pest control is a homeowner responsibility and is not covered under warranty.
Fiberglass Showers and Bathtubs
Although not covered under your new home’s warranty, any subsequent damage to your fiberglass tubs or shower units can and should be repaired. There are several companies in the area qualified to perform this service, the one that we recommend is BathCrest of Idaho and their number is (208) 343-8000.
Plumbing
Clogs: A clog in the main drain is usually the result of something that has been flushed and become stuck in the line. This is very rarely a warranty issue, so you need to contact a company that specializes in drain cleaning (Roto-Rooter, etc). DO NOT contact the plumber that installed the system, as they do not have the equipment to clear a main line clog.
If you suspect a construction defect to be the cause of the backup, then you should contact a company with the ability to RECORD VIDEO of the drain clearing process (Roto-Rooter can do this). If video evidence is provided showing that the clog was caused by a construction defect, Blackrock Homes will reimburse you for the cost of the service. YOU MUST OBTAIN A VIDEO RECORDING – Blackrock Homes will not reimburse based on speculation.
Leaks: Blackrock Homes will repair warrantable leaks in the plumbing system. If a plumbing leak caused by a warranted item results in drywall or floor covering damage, Blackrock Homes will repair this. No adjustments will be made for incidental or consequential damages (wallpaper, drapes, personal belongings, etc.). Homeowner insurance should cover these items.
Cosmetic Damage: Any fixture damage noted on the Home Orientation List will be repaired. Chips, scratches, etc., reported after the Home Orientation List will not be repaired. Homeowner is responsible for following manufacturer’s directions for the care and cleaning of fixtures and fiberglass products.
Exterior Faucets: Hose bibs should be protected during periods of extreme cold. Hoses must be removed after each use during freezing temperatures. If a hose is left attached, the small amount of water that remains in the hose bib will freeze and expand, causing a break inside the wall.